Restaurant Agreement

1. Who this agreement is between

This agreement is between LocEx and the business you register, signed by the owner or someone allowed to act for it. It covers your listing, the restaurant portal and every order, reservation and table order placed through LocEx.

2. Fees per order

For each order paid by card we keep a flat platform fee of $0.50. Rounds of a dine-in tab that the customer pays at your counter are not charged this fee. If the fee changes, we tell you at least 30 days before it applies. A paid plan, if you choose one, is billed at the price shown when you choose it.

3. Ads and campaign billing

Campaigns are optional. Each campaign has a budget you set, and its spend never goes over that budget. You can see spend and results in the portal, and you can pause or end a campaign at any time. We arrange how campaign spend is settled with you, and we tell you before we change how campaign billing works.

4. Payouts

Customers pay by card through Stripe. Order totals, less our fees, are owed to you, and payouts are arranged with you and paid as described in the portal. We tell you before we change how payouts work. Refunds and cancelled orders are taken back from what we owe you. We may hold payouts while a verification check or a dispute is open.

5. ID and business checks

We verify the owner ID and business details you submit, and may ask again if they change. Your ID image is stored privately and seen only by our review team. We use it only for verification and delete it within 90 days of a review decision, unless we need it to settle a dispute.

6. Your listing and menu

You are responsible for your menu, prices, opening hours, photos and allergen information, and for keeping them accurate and up to date. You must follow the food safety, licensing and consumer laws that apply to you.

If you sell items for people who are 19 or older, such as wine, you must check photo ID when the order is handed over or delivered. You prepare and hand over every order yourself. Delivery is done by your own couriers.

You give LocEx permission to show your name, logo, menu and photos in LocEx and in the promotion of your listing.

7. Your account

Each owner may hold only one personal login. Staff and additional venues are added to that login, not through new accounts.

You are responsible for what is done with your login and for the staff you add. Keep passwords private and remove staff who no longer work with you.

8. Taxes

You sell the food, so you are responsible for collecting and remitting the HST on it, and for your other taxes. LocEx charges HST on its own fees to you where the law requires it.

9. Ending the agreement and liability

You can close your listing and end this agreement at any time by emailing support@locex.app. We may suspend or end it if you break this agreement, fail a verification check or put customers at risk. Orders placed before the end are still honoured, and the records we must keep by law stay as set out in our Privacy Policy: order and payment records for 7 years.

To the extent Ontario law allows, the liability of LocEx to you for any claim is limited to the fees you paid us in the 12 months before the claim. We are not liable for food, allergens or service, which are your responsibility.

This agreement is governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes are decided by the courts of Ontario.

10. Contact us

LocEx

Email: support@locex.app

Web: https://locex.app