Terms of Service
1. Using LocEx
LocEx helps you find restaurants near you, order ahead for pickup, delivery or dine in, book tables and tastings, and order from your table by QR code. These terms apply whenever you use the app or the website, with or without an account.
Restaurants on LocEx are independent businesses. They set their own menus, prices, opening hours and allergen information, and they prepare and serve your food. Delivery, where a restaurant offers it, is done by the restaurant's own couriers. You can schedule a pickup order up to 6 days ahead.
2. Your account
You need an account to order ahead, reserve a table, earn points or use meal plans. You must be 13 or older to create an account. Keep your password private and tell us at support@locex.app if you think someone else has used your account.
Each person may hold only one customer account. We may close or merge extra accounts, and points or referral rewards earned through them.
Some items, such as wine, are for people who are 19 or older. To order them you need a birthday on your account that shows you are 19 or older, and the restaurant may check your photo ID when you collect the order.
You can also order from a table QR code as a guest. We keep that order and any receipt contact you give us so the restaurant can serve you and so we can help if something goes wrong.
3. Orders and payment
When you place an order you agree to pay the total shown at checkout. The total includes the food, any fees, delivery and HST shown on the checkout screen, and any tip you add.
Payments are made by card through our payment provider, Stripe. We never see or store your full card number. You can save a card to pay faster next time and remove it at any time.
An order for now goes to the restaurant straight away and cannot be cancelled in the app. If you need help with a problem, contact the restaurant or email support@locex.app. A scheduled order can be cancelled in the app while it is waiting to be sent to the kitchen (that happens 30 minutes before the pickup time), and after that for as long as the restaurant has confirmed it but not started preparing it. Once preparation starts, it cannot be cancelled in the app.
If you set up a meal plan with scheduled orders, the order may be charged to your saved card about 30 minutes before each pickup.
If an order is refunded, the money goes back to the card you paid with and usually takes 5 to 10 days to show. A restaurant can also cancel an order and refund it, for example when it cannot make an item.
4. Reservations and table QR
You can book a table for today and up to 7 days ahead. A table is held for 5 minutes while you sign in or finish booking. Please cancel a booking you cannot keep so the restaurant can offer the table to someone else.
When you order from a table QR code, the order goes to that table. If you open a pay-later tab for dine in, you must pay it before you leave. Where the restaurant offers it, you can also pay a tab at the counter instead of by card.
5. Points and referrals
You earn 1 point for each whole dollar you pay on an order. Tips do not earn points. Points are added once the order is paid or delivered. New accounts get 250 welcome points, and you earn 20 points for your first review of a paid order.
100 points are worth $1 off a later order. You redeem points in whole dollars, up to 5,000 points on one order.
When a friend signs up with your referral code and pays for their first order, you each get 500 points. When five of your friends have done this you also get a one-time bonus of 1,000 points. If that first order is refunded, the referral points for it are taken back from both of you, and the 1,000 point bonus is taken back too if fewer than five of your friends then count.
Points have no cash value, cannot be sold or transferred, and are reversed when the order that earned them is refunded. If we find fake or duplicate accounts, or other abuse of points or referrals, we may void the points involved.
6. Reviews and content
You can review an order you paid for. Be honest, and do not post hate, threats, personal information or anything unlawful. We may remove a review that breaks these rules.
You keep ownership of what you post, and you give LocEx a free, non-exclusive licence to show it in LocEx and to the restaurant it is about.
7. AI features
The assistant, meal plans, Ask the menu, AI picks and comparisons are suggestions written by AI models through a third-party service. They can be wrong. Always check allergens and ingredients with the restaurant before you order. The assistant never places an order without you confirming it.
8. Ending your account
You can stop using LocEx at any time. To close your account, email support@locex.app from the address on the account. We may suspend or close an account that breaks these terms or puts others at risk. Orders already placed and the records we must keep by law stay as described in our Privacy Policy.
9. Liability
Restaurants are responsible for their food, allergen information and service. LocEx is not the cook or the seller of the food.
To the extent Ontario law allows, the total liability of LocEx to you for any claim about an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection law that cannot be waived.
These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. Disputes are decided by the courts of Ontario.
10. Contact us
LocEx
Email: support@locex.app
Web: https://locex.app